FAQ

Yes, we offer free shipping on all orders no matter where it ships from!

Yes, we do! You won't have to contend with any of our suppliers. We will handle all customer support issues on your behalf. Additionally, we mentor our customers with whatever they'd like to accomplish with their laser engraver. Whether, you'd like to laser engrave as a hobby or even if you'd like to build a full-time laser engraving business. We can guide you towards your goals with a lot of great resources!

Once your order is confirmed, you will receive a tracking code within 72 hours. However, due to unprecedented shipping demand caused by the pandemic, it may take longer. Please copy and paste this number into the assigned carrier's website (i.e. UPS, FedEx, etc.). You can also use our Track Order link at the top of our home page.

Most orders ship from our U.S warehouse and typically takes 5-9 business days. However, some components we sell inevitably must ship from an international warehouse. In light of the current global supply chain crisis, expect shipping to be delayed up to 14 days. However, we do our very best to ensure that you receive your order in a timely manner. You can also track your order via our Track Order link at the top of out home page.

On average, all orders are fulfilled within 24-48 hours of your order being placed.

Yes, we do! We currently offer a 2-year warranty on all machines, machine parts, and hardware. We offer a 1-year warranty on laser tubes and power supplies of 70W and up, 6-month warranty on laser tubes and power supplies 40W—60W.

On average, you will receive a confirmation email within 72 hours of your placed order, followed by the tracking number. However, you can always reach our customer support at: support@modernelectronica.com. You can also utilize the "Track Order" link at the top of our homepage.

You have 30 calendar days to return an item from the date you received it. For more information, you can read our policy at https://modernelectronica.com/policies/refund-policy

Once we receive your item, we will inspect it and notify you that we have received it. Refunds will then be issued to the payment option that was used for your purchase. For more information, you can read our policy at https://modernelectronica.com/policies/refund-policy

If your order has not yet shipped, you can contact us via online chat, 1-800-510-0175, or email us at: support@modernelectronica.com and we'll to change or cancel your order. If you would like to purchase a different item, or no longer wish to receive your order, please return the item you don't want within 30 days of receipt ( see return policy) and place a new order if desired.

We now ship to the United States, Canada and UK.

We ship to all U.S. states. All lower 48 states will receive free shipping; whereas, Hawaii and Alaska orders will have a shipping fee.

The diode and CO2 laser beam is safe with necessary precautions. The biggest inherent danger is the laser beam itself. Most lasers come equipped with a laser shield to help shield your eyes from the laser beam wavelength. If the shield is not in place do not look at the laser beam while it is cutting or engraving. Never leave your laser unattended at any time.

Diode laser engravers are relatively easy to set-up. Each unit is made of high quality materials and fasteners. The only aspect of assembling your laser that may require some tweaking will be your belt tension once your laser is built. CO2 lasers are user friendly and come with an installation manual. Keep in mind though, that we will be available to guide you and answer any questions you may have.

Desktop diode lasers are designed to be user friendly and are designed for those who are new to laser engraving, although there are many people that operate very successful laser engraving businesses with them. CO2 lasers contain an actual CO2 glass tube that produces the laser beam. These machines are much faster and stronger than diode lasers and are more suited for those wishing to expand and grow their laser engraving business.

Both desktop (diode) lasers and CO2 lasers can engrave a wide range of materials such as: wood, canvas, slate, acrylic, mirrors, glass, ceramic tile, and even certain coated metals such as anodized aluminum.

Materials that should not be laser engraved with our machines are leather containing chromium, polyvinyl chloride, polyvinyl butyral. Polytetrafluoroethylene, beryllium oxide, and any materials containing halogens, epoxy, or phenolic resins.

Yes you can, with a Y-axis rotary attachment for diode lasers or a CO2 rotary attachment you can engrave cylindrical items. Most rotary attachments also allow you to do cylindrical objects that taper, such as wine glasses.